Geosoft Support Add-on Privacy Policy
This Privacy Policy describes how the “Geosoft Support” Google Workspace Add-on (the “Add-on”) collects, uses, and shares information when you use our Add-on.
Geosoft Cloud is committed to protecting your privacy. We understand the importance of keeping your personal information secure and strive to be transparent about our data practices.
1. Information We Collect
When you use the “Geosoft Support” Add-on, we collect the following information:
Information you provide directly:
Ticket Title: A brief description of your support request.
Ticket Category: The type of support request (e.g., Technical Support, Account Related, Billing).
Ticket Description: A detailed explanation of your support request.
Information automatically collected from your Google Account:
Your Email Address: Your Google account email address is automatically retrieved to identify you as the requester.
Your Domain: The domain associated with your Google account (e.g., yourcompany.com).
Automatically generated information:
Timestamp: The date and time when the ticket was submitted.
Ticket ID: A unique identifier generated for each support ticket.
2. How We Collect Information
We collect information directly through the Add-on’s user interface within Gmail. When you fill out the support ticket form and click “Submit,” the information is securely transmitted to our backend.
3. How We Use Your Information
The information collected by the “Geosoft Support” Add-on is used solely for the purpose of facilitating and managing your support requests:
To create and track support tickets: Your provided details (title, category, description) along with your email, domain, timestamp, and ticket ID are stored to ensure your request is properly recorded.
To notify our support team: Your ticket details are used to send an email notification to our internal support team (beka.otanadze@geosoft.ge) so they can address your request promptly.
To communicate with you: Your email address allows our support team to respond to your inquiry and provide updates on your ticket status.
For internal record-keeping: The data stored in our Google Sheet helps us manage support operations, analyze common issues, and improve our services.
4. How We Store Your Information
All collected ticket information (Ticket Title, Category, Description, Your Email Address, Your Domain, Timestamp, Ticket ID) is stored securely in a dedicated Google Sheet. This Google Sheet is managed by Geosoft Cloud and is only accessible to authorized personnel for support and operational purposes.
5. Sharing Your Information
We do not share your personal information collected through the Add-on with any third parties, except:
With our internal support team: Your ticket details are shared with authorized Geosoft Cloud support personnel to process and resolve your request.
As required by law: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
We do not sell, rent, or trade your personal information.
6. Data Retention
We retain your support ticket information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining data for operational needs, legal obligations, and dispute resolution.
7. Your Rights
As a user of the “Geosoft Support” Add-on, you have certain rights regarding your personal information:
Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete information.
Deletion: You have the right to request the deletion of your personal information, subject to certain legal exceptions.
To exercise any of these rights, please contact us using the contact information provided below.
8. Security Measures
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using Google’s secure infrastructure for Apps Script and Google Sheets. However, no method of transmission over the internet or electronic storage is 100% secure.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by updating the “Last Updated” date at the top of this policy. Your continued use of the Add-on after any changes signifies your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Geosoft Cloud Email: [support@geosoft.ge]
Website: [geosoft.ge]
